This website is maintained and operated by TANGARA IMPORTADORA E EXPORTADORA S/A.

We collect and use some personal data belonging to those who use our website for contact purposes. In doing so, we act as controllers of this data and are subject to the provisions of Federal Law no. 13.709/2018 (General Personal Data Protection Law – LGPD).

We care about the protection of your personal data and, therefore, we make available this privacy policy, which contains important information about:

- What data we collect and what we do with them;

- Your rights in relation to your personal data;

- How to contact us;

1 Data we collect and reasons

Our website collects and uses some personal data from our users, in accordance with the provisions of this section:

Personal data collected:

  1. a) name;
  2. b) telephone and area code (DDD);
  3. c)

This data will only be collected when filling out the applicant form for specific matters, such as: Suggestions, Questions, Complaints and Compliments.

This data is collected in order to identify those requesting information;

2.1 Sensitive data

Sensitive data from our users is not collected, as defined in articles 11 et seq. of the Personal Data Protection Law. There will be no collection of racial or ethnic data, information on religious conviction, political opinion, membership of a trade union or religious, philosophical or political organization, data relating to health, generic or biometric data, when linked to a natural person.

2.2 Collection of data not expressly provided for

Eventually, other types of data not expressly provided for in this Privacy Policy may be collected, as long as they are provided with the user's consent, or,  if  permitted based on another legal basis.

In any case, data collection and data processing activities will be communicated to website users.

3 Sharing of personal data with third parties

We do not share your personal data with third parties. Despite this, it is possible that we do so to comply with some legal or regulatory determination, or even to comply with an order issued by a public authority.

4 How long will your data be stored

Personal data collected by the website are not stored, they are processed for a period  necessary to achieve the purposes listed in this document, taking into account the rights of its holders, the rights of the website controller and the applicable legal or regulatory provisions.

Once the requests sent by the website have been processed, they are summarily removed from our email databases, except in cases where there is the possibility or need for storage due to legal or regulatory provision.

5 Legal bases for processing personal data

Each personal data processing operation must have a legal basis, which is  an authorization/justification, provided for in the General Personal Data Protection Law.

All of our personal data processing activities have a legal basis that supports them, according to the law. More information about the legal bases we use for specific personal data processing operations can be obtained from our contact channels, provided at the end of this Policy.

6 User rights

The website user has the following rights, granted by the Personal Data Protection Law:

  • Confirmation of the existence of treatment;
  • Access to data, if any;
  • Correction of incomplete, inaccurate or outdated data;
  • Anonymization, blocking or deletion of unnecessary, excessive or processed data that does not comply with the provisions of the law;
  • Data portability to another service or product provider, upon express request, in accordance with the regulations of the national authority, observing commercial and industrial secrets;
  • Deletion of personal data processed with the holder's consent, except in cases provided for by law;
  • Information from public and private entities with which the controller shared data;
  • Information about the possibility of not giving consent and the consequences of refusal;
  • Revocation of consent.

Also, under the terms of the Personal Data Protection Law, there is no right to delete data based on legal bases other than consent, unless the data is unnecessary, excessive or treated in non-compliance with the provisions of the law.


6.2 How data holders can exercise their rights

To ensure that users can exercise their rights, holders of personal data being requested, we may request documents or other information that may assist their correct identification, in order to protect our rights from third parties. This will only be done, however, if absolutely necessary, and the applicant will receive all related information.

7 Security measures when processing personal data

We employ technical and organizational measures in order to protect personal data from unauthorized access, as well as destruction, loss, misplacement or alteration.

The measures we use take into account the nature of the data, the context and purpose of the processing, the risks that a possible violation would bring about for the user's rights and freedoms, and the standards currently used in the market by companies similar to ours.

Among the security measures we adopt, we highlight the following:

  • If necessary, our users' data are stored in a safe environment.
  • We limit access to our users' data so that unauthorized third parties cannot access them.
  • We use an SSL (Secure Socket Layer) certificate, so that data transmission between user devices and our servers is encrypted.
  • We keep records of everyone who has, in some way, contact with our data.

Even if we do everything we can to avoid security incidents, it is possible that a problem may occur caused exclusively by a third party – such as in the case of attacks by hackers or crackers, or even in the case of the user's sole fault, which occurs, for example, when they transfer data to a third party. Therefore, although we are, in general, responsible for the personal data we process, we are exempt from responsibility if an exceptional situation such as these occurs, over which we have no control.

In any case, if any type of security incident occurs that could create significant risk or damage for any of our users, we will inform those affected and the National Data Protection Authority, in accordance with the provisions of the General Data Protection Law  (LGPD).

8 Complaint to a supervisory authority

Without prejudice to any other administrative or judicial remedy, holders of personal data who feel, in any way, aggrieved, may file a complaint with the National Data Protection Authority.

9 Changes to this policy

This version of this Privacy Policy was last updated on: Sept 13, 2023.

We reserve the right to alter these rules at any time, especially to adapt them to any changes made to our website, whether by making new features available or by deleting or altering existing ones. Whenever there is an alteration, our users will be notified about the change.

10 How to contact us

To clarify any doubts about this Privacy Policy or the personal data we process, please contact our Personal Data Protection Officer, through any of the channels mentioned below: